Golden Rules: Administrative Assistantance

1.) Discretion: An Adm. Asst. gets to see and hear many things never meant to be seen or heard.

Abraham Lincoln once said “I have not problem keeping a secret! It is the friends whom I tell that have the problem.”

Loose lips sink ships.

2.) Audit trails: Document everything possible, and then file it, either electronically or physically. Date and time stamp every entry. Never let a name phone number or extension escape you.

3.) Never volunteer information to callers or visitors outside the company. Politely answer what is asked. If the call seems suspicious, explain that you only respond to such questions posed in letters written upon Company letterhead, and offer the mailing address. Never give out the serial number of your copy machine to someone posing as a repair person.

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